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FAQ

Product information

What is stonewashed softening?

Сurrently Stonewashed is a technology with organic enzymes that soften the fabric, making it airy and pleasant to the touch, giving the texture of the fabric a “wrinkled” effect. After stonewashed softening, your product will no longer shrink after washing and will not lose color during use.

Will my product shrink after washing?

In short, no.

All our products are made from 100% linen. Everyone knows that linen tends to shrink after washing by about 10%, which makes it very difficult to choose the size and use of the product.

But we are solving this problem! The stonewashed softening technology prevents future shrinkage of the products. You can be sure that the item will retain its original size, which you chose when purchasing.

Be sure to check out our fabrics care guide

Will my product lose color during use?

In short, no.

All our products go through stonewashed process, during which the linen fabric loses some of its color saturation. When choosing products in our store, you can be sure that they will not lose their color, it will remain the same as it was when you bought it.

Be sure to check out our fabrics care guide.

How will my order be packed?

We tie products with branded cotton ribbon. Sets and bedspreads are packed in fabric bags (you can store your bed linen in them).

Products from other categories are packed in tissue paper.

Your order will be packaged beautifully and neatly, and most importantly - environmentally friendly.

If you have any wishes regarding the packaging and transportation of your order, please email us: [email protected]

Can you make custom size?

In short, yes.

We are manufacturers, so we will be happy to sew a product for you in an individual size at no extra charge. The price will only change depending on the size. Production time from 5 - 10 working days. For the manufacture of products according to your size, we need an advance payment of 50%. We can custom-make all products from the category "linen bedding", "kitchen&table", "bath linen", "linen curtains". For products in linen clothing category, we can only change the size and make minor changes to the design. We do not make clothes according to your measurements and design.

If you want to leave a request for the production of a non-standard size, please email us: [email protected]

Are you manufacturers? Where is the fabric you are using from?

Yes, we are manufacturers. For our products we use Belgian and Lithuanian linen. The fabric has all international quality certificates, including OEKO-TEX STANDARD 100 certificate. We cooperate with the European production of softening (stonewashed) products.

Does linen bedding need to be ironed?

Linen is a living, natural material, an integral part of which is its ability to wrinkle. This is a unique feature of the fabric. Softened linen wrinkles much less than raw material, which is its great advantage. Products have a "wrinkled" texture and do not form hard creases, which allows you not to iron bed linen. If you are still a fan of perfectly ironed linen, then you can read our recommendations on how to quickly and easily iron linen fabric.

Are there any additional seams on the products?

Our products are sewn from a single piece of fabric, so all standard sizes from a single EU set to the largest US KING will be seamless. The width of our fabric is 245-280 cm, so we can make almost all products without any join seams. The only exceptions are fitted sheets, if they are of a non-standard, increased height (from 35-40 cm, for example, a sheet 180x200x40cm will have an inconspicuous seam at the head of the bed).

Will the products be prickly and hard?

No, we use softened linen for sewing all products, it will not be as hard and prickly as regular raw linen. All our products go through stonewashed process, after which they become soft, airy and pleasant to the body. After stonewashed softening, your product will no longer shrink after washing and will not lose color during use. We have achieved the maximum softness that is possible for linen fabric.

How to choose the right size for a fitted sheet?

A fitted sheet has 3 meanings - measurements of length, width and height. The length and width of the sheet should match the length and width of your mattress, and the height of the sheet should be a few centimeters longer than the height of the mattress.

Consider an example:

Your mattress is 160x200cm and its height is 24cm - in this case, you need to choose a fitted sheet 160x200x30cm.

If the height of your mattress is less, for example, 16cm, then you can choose 160x200x20cm.

Duvet cover size - where are the buttons located?

Duvet cover 150x200cm - buttons are located on the side 150cm

Duvet cover 180x200cm - buttons are located on the side 180cm

Duvet cover 220x200cm - buttons on side 220cm

Duvet cover 240x220cm – buttons on side 240cm

Duvet cover 260x240cm - buttons on side 260cm

Orders

How long will it take to make my order?

If the product in the color and size you need is in stock, then we will prepare and ship your order within 1 - 3 days. If the product is not in stock, it will take us some time to produce it for you.

Deadlines:

Bed and table linen - 1 week

Curtains, quilted bedspreads - 1-2 weeks

Clothes - 3 weeks.

If the time of receipt of the order is important to you, then we recommend making a purchase in advance. We also always have gift certificates of various denominations available, which you can buy - this is a great option if you are in a hurry for a holiday, and the product you need is not available at the moment. For information on availability, you can check by contacting us at [email protected]

How can I track the status of my order?

After making a purchase on our website, we will contact you and coordinate you on the terms of readiness. Once your order has been shipped, you will receive an email with a tracking number. You can always check the status of your order by contacting us at [email protected]

Can I cancel my order or make changes to it?

Of course. You can cancel the order or make changes to your order during 24 hours after purchasing. If an order is in transit, you cannot cancel or change it. If the product does not suit you, you can issue a return. Please visit Returns page to get information.

You cannot cancel or change an individual order that has already been accepted for work. Contact us at [email protected] to make changes.

Do you ship worldwide?

Yes, we will be happy to ship your order anywhere in the world!

You can see delivery times here.

Do you have wholesale deals?

Yes.

We cooperate with hotels, glampings, restaurants, shops, design studios, artisans all over the world. We have special conditions for bulk purchases. If you are interested in cooperation with us, please write to us at [email protected], we will send you a presentation and a wholesale price list.

Can I return a product?

Yes, we accept returns within 14 days of receiving your order. You can read the return conditions here.

Can I get fabric samples?

Yes.

You can get samples of all available colors. Place an order for samples here.

Please note, that new batch of color (updated every 2-3 months) may differ in tone from the previous batch. For the same reason, we advise you to order all items of the bedding set one time.

Application for custom size

(for all types of products, except clothing)
Order tailoring in your sizes without any extra charges for customization. We ship orders within 1 week.